Question 1

Do I need to replace my existing systems?

Accepted Answer

No. Eumo connects to what you already have via read-only API. We do not replace your POS, rota, or inventory systems. We make them work together for the first time.

Question 2

Which systems do you currently integrate with?

Accepted Answer

Fourth, DBE, Toast, and Workforce. We are building additional integrations. If your system is not listed, contact us - we may be able to prioritise it.

Question 3

How long does setup take?

Accepted Answer

API connection typically takes a few hours. We then spend 30 minutes mapping your venue profile before your first alert fires. Most operators receive their first alert within a week of agreeing to the pilot.

Question 4

Is my data secure?

Accepted Answer

Yes. Eumo uses read-only API access - we can never write to or modify your systems. All data is processed under a full GDPR-compliant Data Processing Agreement. We are registered with the ICO. No data is shared with third parties.

Question 5

What does it cost?

Accepted Answer

£249 per site per month. No setup fees. No long-term contracts. Cancel any time.

Question 6

How is Eumo different from Nory or Tenzo?

Accepted Answer

Nory and Tenzo are excellent dashboard products - they show you what is happening. Eumo tells you what to do about it and when, delivered directly to your phone. No dashboard to check. No report to pull. One message, one decision.

Question 7

Are you GDPR compliant?

Accepted Answer

Yes. We operate under UK GDPR. All pilot customers sign a Data Processing Agreement before we connect to any systems. Data is processed on UK servers. ICO registered.

Question 8

Why is my restaurant overstaffed on some days and understaffed on others?

Accepted Answer

Most rotas are built one to two weeks ahead from last year's numbers, before you know this week's weather, local events, or fixture list. When those factors shift, the rota doesn't, so you end up overstaffed on a quiet Tuesday and short-handed on a Friday nobody saw coming. Eumo compares your live forecast against your published rota daily and flags the mismatch before it costs you a shift.

Question 9

How do I know if my rota is right?

Accepted Answer

You usually find out at the end of service, once labour cost is already booked and idle staff have gone home early or the kitchen is behind. A rota is only "right" when it's checked against a live demand forecast, not a historical average. Eumo checks yours automatically and flags any shift running over or under target before the week starts.

Question 10

Why do I run out of stock on busy days?

Accepted Answer

Prep and ordering are usually planned from historical averages, not the specific conditions of that day, so a home match, a bank holiday, or a run of warm weather can push covers well above what stock was set for. Eumo flags when your prep plan is out of step with the forecast so you can adjust before you're out of your best-selling dish.

Question 11

How do you forecast restaurant covers in the UK?

Accepted Answer

Accurate cover forecasting blends your own historical sales data with the external signals that actually move UK footfall: weather, local events, fixtures, and school holidays. Eumo pulls all of these alongside your POS history to generate a daily covers forecast per site, then compares it against your current rota and prep plan.

Question 12

Why does weather affect restaurant bookings and walk-ins?

Accepted Answer

Weather is one of the biggest single-day swing factors in UK hospitality: a sunny Saturday can double a beer garden's covers, and a downpour can halve them. Most rotas and prep plans are locked days in advance and never adjust when the forecast changes. Eumo tracks weather alongside your POS data and flags when it's likely to move covers enough to change your staffing or prep.

Question 13

Why don't managers trust demand forecasts?

Accepted Answer

Because most forecasting tools are a black box, a number with no reasoning, so when it's wrong once, managers stop checking it. Every Eumo alert states what's driving the forecast, whether that's weather, an event, or a trend in your own data, and what to do about it, so managers can see why a number moved instead of trusting a dashboard blind.

Question 14

What's the best way to reduce restaurant labour costs?

Accepted Answer

The biggest lever isn't cutting hours across the board, it's matching the hours you already schedule to the covers you're actually going to get, shift by shift. Most overspend comes from rotas built on outdated averages that don't reflect this week's weather or events. Eumo flags the specific shifts running over target early enough to adjust before the labour cost is locked in.

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